About Copado :
Copado is a leading provider of DevOps and release management solutions, committed to helping organizations accelerate their digital transformations. Our mission is to empower businesses to deliver high-quality applications at speed and scale. With a strong focus on automation, CI/CD, and cloud technologies, we provide comprehensive solutions that streamline development, testing, and deployment processes.
At Copado, we are dedicated to innovation, excellence, and customer success. Our team is composed of experts in Salesforce, DevOps, cloud-native engineering, and integration architectures. We work collaboratively to build scalable, enterprise-grade solutions that support our customers’ digital transformation journeys.
Whether you’re leading architecture for a strategic project or driving platform-wide improvements, Copado is here to support you every step of the way.
Brief Summary of Role:
We are seeking a Senior Product Manager , with proven experience with deep understanding of configuration data management challenges in Salesforce Clouds, and experience managing products that involve data extraction, transformation, and deployment, preferably for enterprise SaaS or low-code/no-code platforms.
What you'll be doing:
Define & Drive Product Vision and Strategy
- Vision & Roadmap: Develop and articulate a compelling long-term vision for our Salesforce DevOps solutions and translate market trends, competitive intelligence, and customer insights into a dynamic, actionable product roadmap.
- Strategic Alignment: Partner with executive leadership and cross-functional stakeholders to ensure product initiatives support overall business objectives and customer success.
- Innovation: Identify emerging opportunities and leverage innovative technologies (e.g., AI-driven analytics, CI/CD enhancements) to maintain our competitive edge.
Roadmap Planning & Execution
- Agile Methodologies: Utilize agile frameworks to plan, prioritize, and deliver product features iteratively, ensuring timely and high-quality releases.
- Cross-functional Collaboration: Work closely with engineering, design, marketing, and support teams to define user stories, detailed specifications, and execution plans that drive customer value.
- Metrics & KPIs: Define key performance indicators (KPIs) to track feature adoption and overall product success, and use data-driven insights to refine the roadmap continuously.
Product Development & Lifecycle Management
- Customer-Centric Development: Gather and synthesize customer feedback through interviews, surveys, and usability testing, ensuring that the product meets real-world needs.
- Customer Research: Build close relationships with customers and implementation partners working in these domains to surface gaps, validate use cases, and prioritize the roadmap accordingly.
- Lifecycle Oversight: Oversee the end-to-end product lifecycle—from ideation and development to user acceptance testing, launch, and post-launch optimization.
- Risk & Trade-offs: Manage trade-offs effectively by balancing technical constraints, customer needs, and business goals, while mitigating risks in complex product development environments.
Enhance User Experience & Customer Success
- UX Advocacy: Champion a user-centric design approach by collaborating with UX teams to create intuitive interfaces that simplify complex processes.
- Customer Engagement: Act as the primary liaison between customers and internal teams, ensuring that user pain points are addressed promptly and product enhancements drive customer satisfaction and growth.
- Enablement: Develop comprehensive training and enablement materials for internal teams and partners to ensure successful product adoption and support.
Stakeholder & Market Engagement
- Collaboration: Regularly engage with sales, marketing, and customer support teams to communicate product updates, gather feedback, and align on go-to-market strategies.
- Competitive Analysis: Conduct in-depth market and competitive analyses to identify trends, opportunities, and potential threats, informing strategic product decisions.
- Thought Leadership: Represent Copado in customer meetings, industry conferences, and partner engagements to articulate the product vision and influence market positioning.
We Are Looking for Someone With:
- Bachelor’s degree in Computer Science, Business, or a related field; Master’s degree preferred.
- Deep understanding of configuration data management challenges in Salesforce Clouds like CPQ, RCA, Commerce Cloud, and nCino.
- Proven experience managing products that involve data extraction, transformation, and deployment, preferably for enterprise SaaS or low-code/no-code platforms.
- Experience working with Salesforce metadata and data APIs, including tools such as SOQL, Data Loader, External Objects, or Custom Metadata Types.
- Certifications: Salesforce Admin, Sales Cloud, Service Cloud, System Architect is required (One or more)
- 5+ years of product management experience within SaaS, DevOps, or cloud-based environments; enterprise-level product experience in the Salesforce ecosystem is required.
- Demonstrated expertise in agile product development, roadmap planning, and lifecycle management.
- Proven experience in writing and maintaining user stories to effectively communicate customer requirements and guide development teams.
- Proven ability to lead cross-functional teams and manage complex stakeholder relationships in fast-paced, innovative environments.
- Strong technical acumen with the ability to understand, discuss, and translate technical concepts into actionable product plans.
- Excellent analytical, communication, and presentation skills, with a track record of data-driven decision-making.
- Experience conducting market research, customer interviews, and competitive analysis to inform strategic initiatives.
- Familiarity with Salesforce DevOps tools and ecosystem best practices is highly desirable.
Copado is Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Copado does not accept unsolicited headhunter and agency resumes. Copado will not pay any third-party agency or company that does not have a signed agreement with Copado.
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