About Copado
Copado is the #1 DevOps Platform for Salesforce and the Cloud. We harness the power of native CI/CD and Robotic Testing to drive digital transformation for 1,000+ of the most innovative brands on the planet — from Coca-Cola to eBay to Volkswagen. Our low-code platform unites non-technical admins and pro-code developers on the same system and empowers enterprises to scale end-to-end software delivery across multi-cloud environments.
The impact on your business? 20X faster releases, 94% fewer production bugs and 46% more Salesforce ROI. The impact on your team? No more late nights, weekend war rooms or stressful release days.
Summary of Role
As the Team Manager of Customer Success - International at Copado, you will oversee a team of Customer Success Managers (CSMs) who are the primary advocates for our EMEA & APAC customers, and ensure the successful revenue retention and customer expansion.
You will be responsible for guiding your team in fostering long-term relationships with customers, ensuring they receive the maximum value from our platform. By focusing on driving the adoption of Copado, managing complex releases, and increasing productivity across customer projects, and demonstrating customer value. By mentoring your team and optimising customer success strategies, you will play a key role in achieving our mission of making release days obsolete.
Your leadership will be crucial in two (2) major strategic shifts for the company in 2026: 1) ensuring the successful execution of platform migrations for targeted International customers, and 2) supporting the launch of a new “Agentic” solution for the Commercial market segment.
What You’ll Be Doing
Lead and develop a team of Customer Success Managers (CSM), ensuring they have the guidance and resources necessary to excel in their roles.
● Drive the strategic direction of the customer success team, setting clear objectives and key results that align with Copado’s business goals.
● Monitor team performance, providing regular feedback and coaching to enhance individual and group productivity.
● Foster a culture of continuous improvement by refining customer engagement processes and implementing best practices in customer success management and renewals.
● Partner closely with the Renewal leaders in the International regions (EMEA & APAC) to identify at-risk accounts, ensuring a cohesive approach to retention without direct management of the renewal transaction.
● Collaborate with cross-functional teams, including Sales, Services, Support, Product, and Engineering, to ensure a cohesive customer journey and to facilitate the resolution of complex issues.
● Oversee the execution of Quarterly Business Reviews (QBRs) and other strategic customer meetings, ensuring your team effectively uses Copado Insights data to demonstrate value and identify growth opportunities.
● Develop and maintain senior-level relationships within key accounts, acting as an escalation point for critical customer issues and renewal risks.
● Champion customer needs internally, providing feedback to leadership on how Copado can better serve its customer base.
We Are Looking for Someone With
● Proven experience in leading customer success teams in a SaaS or cloud-based environment.
● Strong leadership skills with the ability to motivate and drive team performance.
● Excellent communication, interpersonal, and presentation skills.
● Proven ability to leverage AI in their work and lead teams that apply it.
● Deep understanding of customer success principles and practices, with a track record of achieving customer satisfaction and retention goals.
● Strategic thinker with the ability to grasp complex product functionalities and translate them into customer benefits.
● Experience in managing complex release processes, ensuring compliance and security, and optimizing development and deployment workflows.
● High emotional intelligence, adept at building strong relationships both internally and with customers.
Nice to Have
● Extensive knowledge of Copado’s platform, Salesforce Cloud products and solutions.
● Familiarity with the shift toward AI Agents, "Agentic Enterprise" models, or autonomous DevOps workflows.
● Familiarity with agile methodologies and CI/CD practices.
What We Offer:
● A leadership role at a leading tech company in the Salesforce ecosystem and DevOps space.
● Opportunities to work with a global customer base and lead a team of dedicated customer success professionals.
● Competitive compensation package, including comprehensive benefits.
● A collaborative, innovative, and inclusive work environment.
● Professional growth opportunities in a rapidly expanding company.
Copado is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Copado does not accept unsolicited headhunter and agency resumes. Copado will not pay any third-party agency or company that does not have a signed agreement with Copado.
#LI-Hybrid