Copado is the leading DevOps platform enabling the world's largest digital transformations in the cloud. Backed by Insight Partners, Salesforce Ventures, and IBM Ventures, Copado accelerates digital transformation projects by 50%, drastically reducing change fail rates while maximizing return on investment. Our cloud-based platform manages all customer experience deployments for cloud platforms such as Salesforce, Vlocity, and Heroku. We help teams release faster, deliver higher quality, and maximize business value through our unique capabilities.
As a Principal/Architect Product Designer on our AI Platform team, you'll be a founding member shaping the product design and user experience of our AI platform. You'll collaborate with Product, Engineering, and Marketing teams to lead the design vision for our AI initiatives. This role requires expert-level UX and UI design skills, storytelling ability, customer journey mapping, thought leadership, and empathy.
You'll thrive in designing the future of our AI platform experience, which includes product design, conversation design, systems thinking, competitive research, and information architecture. From concept to final mockup, you'll shape the user experience through storyboards, user flows, journey maps, wireframes, and prototypes—translating user needs into thoughtful designs that teams can rally around.
Communicate clear and compelling ideas to stakeholders through documentation, reviews, and presentations
Bridge design, product, engineering, and marketing teams
Collaborate with product managers, engineers, and customer voices to create a product vision
Generate detailed design specifications that inspire accurate developer builds
Work with development and quality teams to deliver polished final products
Promote and educate others on interface guidelines and design patterns
Mentor design staff on designing for outcomes versus outputs
Drive experimentation with AI tools and prototypes
Set the vision for product creative identity and guide implementation
Create inclusive designs for all users and advocate for accessibility
7+ years of experience designing and delivering products from start to finish as part of cross-functional teams
Experience designing for platforms where automation meets AI (Salesforce experience preferred)
Deep understanding of user-centered design methods and best practices
Demonstrated commitment to continuous improvement
Ability to thrive in fast-paced, collaborative environments while meeting tight deadlines
Skill in exploring ideas, persuading others, and building consensus on projects with varying degrees of ambiguity
Self-motivation and ability to produce results both independently and as part of a team
Strong communication and active listening skills
Experience using analytics and user research to drive decisions and product iterations
Ability to distill complex problems and develop elegant solutions
Systems thinking approach that considers the entire user experience ecosystem
Leadership qualities that inspire trust and followership
Expert knowledge of design tools such as Figma and adaptability to new tools
Experience developing globally accessible software for diverse users
Experience designing within design systems
Commitment to ethics and equality in design
Experience with DevOps tools, methodologies, and understanding of user personas
BA/BS or MA/MS in a design-related field, or equivalent experience
Competitive compensation package
Comprehensive benefits including medical, dental, and vision insurance
401(k) retirement plan
Flexible PTO policy
Professional development opportunities
Employee stock options
Collaborative and innovative company culture
Benefits:
Copado offers a comprehensive benefits package, which includes:
Competitive salary and performance-based bonuses.
Comprehensive health, dental, and vision insurance.
401(k) Plan
Paid Time Off
Wellness Perks
Why Join Us:
Be part of a dynamic team that values innovation and collaboration.
Work with cutting-edge technology in the Salesforce and DevOps ecosystems.
Engage in continuous professional development and certification opportunities.
Contribute to transformative projects that drive business success for our clients.
Copado is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.