Customer Support Associate

About Copado
Copado is the #1 DevOps Platform for Salesforce and the Cloud. We harness the power of native CI/CD and Robotic Testing to drive digital transformation for 1,000+ of the most innovative brands on the planet — from Coca-Cola to eBay to Volkswagen. Our low-code platform unites non-technical admins and pro-code developers on the same system and empowers enterprises to scale end-to-end software delivery across multi-cloud environments.

The impact on your business? 20X faster releases, 94% fewer production bugs and 46% more Salesforce ROI. The impact on your team? No more late nights, weekend war rooms or stressful release days.

Brief Summary of Role

The Copado Support team is dedicated to delivering an exceptional customer experience and technical support to our growing global user base. As a Customer Support Associate, you will be at the frontline of support—triaging customer requests, learning our platform, and assisting with basic troubleshooting. This role is ideal for individuals eager to grow into a career in cloud-based SaaS support, DevOps, or Salesforce administration.

You’ll work closely with experienced team members, gaining exposure to Salesforce and DevOps concepts, and building a strong foundation in customer service and technical product support.

What You’ll Be Doing

• Respond to and triage incoming support cases from customers
  
  
• Provide timely and accurate assistance to customers using Copado’s platform
  
  
• Escalate complex issues to senior support engineers with clear documentation
  
  
• Track and update case progress in accordance with customer SLAs
  
  
• Participate in product and support training to build knowledge of Copado and the Salesforce ecosystem
  
  
• Contribute to documentation and knowledge base content to improve self-service resources
  
  
• Collaborate with cross-functional teams to ensure a seamless customer experience
  
  
• Advocate for the customer by capturing feedback and sharing it internally
  
  

We Are Looking for Someone With

• 0–2 years of experience in a customer support or technical support environment
  
  
• Basic familiarity with Salesforce or strong interest in learning Salesforce technologies
  
  
• Problem-solving mindset with curiosity and willingness to learn technical troubleshooting
  
  
• Excellent verbal and written communication skills in English
  
  
• Highly organized, with attention to detail and time management
  
  
• Ability to work in a collaborative, fast-paced, and environment
  
  
• Interest in gaining certifications such as Salesforce Admin or Copado Fundamentals

Nice to Have

• Exposure to technical concepts like APIs, Git, or cloud tools
  
  
• Experience working with ticketing or case management systems
  
  
• Prior internship or academic background in computer science, information systems, or customer success
  
  

Copado is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.