Customer Success Specialist

About Copado

Copado is the #1 DevOps Platform for Salesforce and the Cloud. We harness the power of native CI/CD and Robotic Testing to drive digital transformation for 1,000+ of the most innovative brands on the planet — from Coca-Cola to eBay to Volkswagen. Our low-code platform unites non-technical admins and pro-code developers on the same system and empowers enterprises to scale end-to-end software delivery across multi-cloud environments.

The impact on your business? 20X faster releases, 94% fewer production bugs and 46% more Salesforce ROI. The impact on your team? No more late nights, weekend war rooms or stressful release days.

Brief Summary of Role

We're seeking a dynamic Customer Success Manager to handle a portfolio of 100+ mid market and mid-commercial customers, ensuring they achieve maximum value from Copado's DevOps solutions. This role requires a data-driven approach to customer success and the ability to manage multiple accounts efficiently.

What You’ll Be Doing:

• Manage and support a large portfolio of mid market customers (100+ accounts)
• Monitor customer health metrics and proactively identify risks and opportunities
• Drive product adoption and customer satisfaction through digital-led engagement
• Facilitate access to Success Documentation, Help Portal, and Community resources
• Coordinate with Technical Support teams for issue resolution
• Analyze customer usage patterns and provide data-driven recommendations
• Manage and track customer Academy access and learning progress
• Execute standardized success paths and processes
• Create and maintain customer documentation and success metrics
• Coordinate proactive insights delivery to customers

We Are Looking for Someone With

• 2+ years of experience in Customer Success or related role, preferably in SaaS/technology
• Strong data analysis capabilities and experience with success metrics
• Proven track record of managing large customer portfolios
• Excellent project management skills
• Superior written and verbal communication skills in English
• Experience in creating and analyzing customer health reports
• Strong organizational skills with attention to detail
• Ability to work independently while managing multiple priorities
• Experience with customer success platforms and CRM systems

Nice to Have

• Experience with DevOps tools and methodologies
• Knowledge of Salesforce ecosystem
• Experience with digital-led customer success models
• Background in technical customer-facing roles
• Certification in project management methodologies

Copado is Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Copado does not accept unsolicited headhunter and agency resumes. Copado will not pay any third-party agency or company that does not have a signed agreement with Copado.

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